State Authorization

Cazenovia College has been approved by New York State to participate in the National Council for State Authorization Reciprocity Agreements (NC-SARA). NC-SARA is a voluntary, regional approach to state oversight of post-secondary distance education.

The State Authorization Reciprocity Agreement (SARA) is a voluntary agreement among its member states and U.S. territories that establishes comparable national standards for interstate offering of postsecondary distance-education courses and programs. It is intended to make it easier for students to take online courses offered by postsecondary institutions based in another state.

Grievance Processes for Distance Learning Students

Cazenovia College makes every effort to resolve student complaints internally, using policies and procedures outlined in the current College Catalog or Student Handbook. The institutional complaint process for distance learning students is the same for all students regardless of physical location. It is expected that students will fully utilize any and all such administrative procedures to address concerns and/or complaints in as timely a manner as possible.

For procedures regarding:


Students are encouraged to contact the program director or division chair for assistance with non-academic complaints (such as incidents of unprofessional behavior and other complaints that are not of an academic grade concern).

In the unlikely event that an issue cannot be resolved through the institutional complaint process, students residing in New York should contact the New York State Department of Education, the applicable agency for oversight in resolving complaints. For students residing outside of New York State, the complaint may be appealed, within two years of the incident about which the complaint is made, to the College’s NC-SARA portal entity (New York State Department of Education). For purposes of this process, a complaint shall be defined as a formal assertion in writing that the terms of this agreement, or of laws, standards or regulations incorporated by the SARA Policies and Standards have been violated by the institution operating under the terms of NC-SARA.

For a list of NC-SARA member States, please visit the NC-SARA website. Students residing in non-SARA States should consult the list of non-SARA State agencies for further instruction for filing a complaint in their respective State of residence.

Further information on NC-SARA: 

Unresolved complaints may be filed with the Middle States Commission on Higher Education, the College’s regional accrediting agency, once all other avenues provided by the College and the State agency have been exhausted. The link above provides information on the Commission’s complaint policies and procedures.

Middle States Commission on Higher Education
3624 Market Street, 2nd Floor West, Philadelphia, PA 19104
Telephone: 267.284.5000
E-mail:   Spanish: españ
General Link: