Office hours are 8:30 a.m. to 5:00 p.m., Monday through Friday when the College is in full session.
The Counseling Center generally operates on an appointment basis. Students who want an initial meeting with a counselor should call the Counseling Center at 315-655-7207, may email the counselor at email@example.com (for non-emergency appointments only), or stop by to make an appointment.
Appointments are sometimes available the same day and almost always within 5 business days. After the first appointment, the counselor and student collaborate to determine the best course of action.
Emergencies are accommodated as soon as possible, and same-day appointments are typically arranged. For non-emergency situations, appointments are recommended.
Counselors are available to consult about concerns in dealing with a particular person. Consider helping the student make an appointment, perhaps by walking with him/her to the Counseling Center, or letting him/her call from your office.
Once a referral is made, communication between the individual and the Counseling Center is confidential. You may be curious and feel unfinished in your work with him/her, but you may have to let it be that way as the student begins to work with a professional counselor.
- It is generally more helpful to refer an individual to a particular office or agency (e.g., The Counseling Center) than to a specific staff member.
- Consider helping the person to make an appointment, perhaps by bringing him or her to the Counseling Center or letting the student call from your office phone.
- After a referral has been made, let the student volunteer information he or she wants to share. It may not be necessary for you to have details of a person’s interaction with the Counseling Center. In fact, the individual may wish to stop talking with you about the problem altogether. Please do communicate your continued concern and offer your availability.
- Once a referral is made, communications between the individual and the Counseling Center is confidential.
- Behaviors, attitudes and feelings take time to change. A person may show progress for a short time or not at all. Trust the healing process and continue to be supportive.